Frequently Asked Questions

Your web project has to be carefully planned, designed, built, optimised and tested before being launched on the internet. How long your website takes to build is dependent upon the size of your project and the time taken for the client to send relevant content / information required for us to work with.

Each project is different; the cost is based on a number of considerations including:

  • The number of work hours involved.
  • Features required on the website.
  • Whether or not the client is able to provide content or do they require a copywriting service.
  • Is the client able to provide their own images or do they require access to stock photography.
  • Does the client require a new logo.
  • Does the client require a domain name.
  • Does the client have their own web hosting package.

We provide our clients with fully detailed quotes of work involved and technologies used. We will endeavour to meet any deadlines necessary whether it's a brochure style website, an e commerce website, a content management system or a fully bespoke internet solution. If you fill in some brief details about yourself and what you require we are able to give you a free consultation and offer free friendly, jargon free advice. Get a free website quote today

A domain name is the address of your website. Ours is http://www.introspective.co.uk You can have several domain names pointing to one location where your website files are stored (on a server or a webhost.) We are able to provide a domain name registration service for you unless you want to register it yourself of course. You can check to see if your desired domain name is available by using our Domain Name Checker
Search Engine Optimisation or (SEO) is a process of increasing your websites visibility in search engines such as Google, Bing, Yahoo etc. There are many factors that affect the way your website is read by 'crawlers' which visit your website and relay information back to the search engine.

A 'crawler' is a robot or a piece of software sent out by the search engine to browse websites and follow links gathering information as it goes along. All this information is relayed back to the search engine in order for your website to be 'indexed'.

Where your website is 'indexed' or where it appears in Google when people type in relevant keywords and key phrases is dependent on the content of the website, the quality of backlinks, keyword density, if the website has been coded correctly, the age of the domain name, keywords included in the domain name and many other factors. Read more about Search Engine Optimisation

We are able to provide the client with detailed reports regarding the website visits. You will be able to view how many visits you are getting per day, week, month. How long the visitors are staying on your website, which pages they are viewing and for how long, where they are finding your website, where they are being referred from, where the visitors are located and more. These are available upon request for a small fee. Find out more
There are no hidden fees or extra costs. You will only pay for your domain name and you're hosting unless we have arranged other monthly services for the client. On-going advice and support is complimentary and we believe that from initial contact our business relationship has just begun.
You will own full rights to your website and we will provide you with your website files upon request. You can choose to host the website with Introspective or host it yourself with your own server or hosting package.
We offer copywriting services however clients must understand that we may not understand their industrial background. Communication is paramount and we must fully understand what it is you do and what you are trying to achieve and how your business operates. We will do the necessary research when it comes to your competition but you must be able to provide us with any information we require in order to get the full potential out of the project.
This is completely up to the client. We personally love meeting all of our clients as this gives us the chance to get a better understanding of what it is you do and what your vision is. We are genuinely interested in our clients business as the more we learn about what it is you do the more this allows us to do our job effectively.
Usually the client has an idea of what he or she would like their website to look like. It's always a good idea to browse around and look at sites you like the style of, how they are set out and we can then have a rough idea of the styles that are suited to your taste. Obviously everyone's ideas are different but our talented team of graphic designers usually satisfy the client with a layout in the first couple of drafts. Unlimited design revisions are available meaning that the website will only be coded and built once you are absolutely over the moon with the look and feel of it all.
We do charge an hourly rate for updates, contact us for more details. The client needs to take into account how often they would like their website updated. A Content Management System gives the customer the ability to update their website themselves; this may be a more cost effective solution unless you are updating your site less frequently as Content Management Systems cost more to build that Static Brochure Style Websites.
Yes, with a Content Management System you will be able to login with a username and password and edit information as you wish. You can also have the ability to upload and replace images on the website. This is very straight forward and a simple editor built within the site and free advice and training.
HTML and CSS are types of programming languages valid HTML and CSS means that the website has been coded in accordance with W3C Web Standards. This is pivotal if your website is to receive a good rank In the search engines as any errors will be read by the Google bots / crawlers.
We do take cross browser issues into account when building your website. However there may be small changes on different screens as people will be using different versions of internet browsers. We optimise our sites so that this is eliminated wherever possible.
We tend not to. Our websites are designed to be as content rich as possible for the search engines. Text and information from flash animations cannot be read by the search engines so we only use flash if we really have to.